PSE&G is once again urging customers to be vigilant to a telephone scam where callers threaten to shut off electric or gas service if payment is not made that day.
The scam, which has been reported across the country, involves payments using Green Dot MoneyPaks, and currently seems to be targeting customers in Mercer County. (PSE&G alerted the public to a similar scam several times in 2013.)
how does the scam work?
Individuals pretending to be PSE&G employees call customers and demand that they make payment within hours using a Green Dot Money Pak, a type of pre-paid card.
Customers are told to purchase a Green Dot MoneyPak at a pharmacy or convenience store, use cash to put money on to the card, and then provide the number on the card to the person who called them.
Customers are advised that if they do not immediately call back and provide the MoneyPak information, their gas/electric service will be shut off that day.
Typically, after the customer provides that MoneyPak number, the scammer transfers the funds to a prepaid card, and cashes it in at an ATM.
what should customers know?
Customers should be wary of callers who demand immediate payment and threaten service termination.
PSE&G does not accept Green Dot Money Pak cards. PSE&G offers a variety of payments options, and would never require a customer to use one specific type of payment.
When PSE&G makes an outbound phone call to customers, customer-specific information is shared with the customer. That information includes the account name, address, number and current balance. If customers do not receive this correct information, they likely are not speaking with a PSE&G representative.
Any customer who has doubts about the legitimacy of a call from PSE&G — especially one in which payment is requested — should call PSE&G directly at 1-800-436-PSEG (7734).
PSE&G customers scheduled for disconnection due to nonpayment receive written notice on their bill at least 10 days in advance. Customers who are struggling to pay their bill are encouraged to call PSE&G at 1-800-357-2262 to discuss payment options and visit pseg.com/help to learn about programs that can help.
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The following notice applies to this web site, which is the Official Local Government Web Site for the Township of Hopewell.
Thank you for visiting the Township of Hopewell web site and reviewing our Privacy Notice. This statement addresses collection, use and security of and access to information that may be obtained through the use of the Township of Hopewell web site. This notice covers the following topics:
Information Collected and How it is Used
Personal Information and Choice
Public Access to Information
Section A. Information Collected and How it is Used
Information Collected and Stored Automatically
If you do nothing during your visit but browse through the web site, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:
The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our web site;
The type of browser and operating system used to access our site;
The date and time you access our site;
The pages you visit; and
If you linked to the New Jersey web site from another web site, the address of that web site.
We use this information to help us make our site more useful to visitors - to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.
If You Send Us Personal Information
If you choose to provide us with personal information -- as in an e-mail to an elected official or municipal employee, or by filling out a form with your personal information and submitting it to us through our web site -- we use that information to respond to your message and to help us get you the information you have requested. We only share the information you give us with another government agency if your inquiry relates to that agency, or as otherwise required by law. Moreover, we do not create individual profiles with the information you provide or to give it to any private organizations. The Township of Hopewell does not collect information for commercial marketing.
Section B. Personal Information and Choice
You may choose whether to provide personal information on-line.
"Personal information" is information about a natural person that is readily identifiable to that specific individual. Personal information includes such things as an individual's name, address, e-mail address and phone number. A domain name or Internet protocol address is not considered personal information.
We collect no personal information about you unless you voluntarily provide it to us by sending us email, participating in a survey or completing an on-line form. You may choose not to contact us by email, participate in a survey, or provide any personal information using an online form. Your choice to not participate in these activities will not impair your ability to browse the Township of Hopewell web site and read or download any information provided on the site.
Email is not a secure medium. Personal information sent via the Internet can be intercepted. You may, therefore, wish to reconsider the advisability of sending messages that contain sensitive, personal information to this Internet address.
The Township of Hopewell does not plan on divulging information collected or information disclosed voluntarily, but may be required to do so pursuant to a request under the Right to Know law, the common law Right to Know, other State or Federal law or pursuant to court order.
If you believe that your personal information is being used for a purpose other than what was intended when submitted, you may contact the Township's Network Administrator as shown in the Contact Information Section of this statement.
We at the Township of Hopewell are especially concerned about protecting children's privacy. We hope parents and teachers are involved in children's Internet explorations. It is particularly important for parents to guide their children when children are asked to provide personal information on line. The Township of Hopewell encourages children to communicate with their local government officials and send email messages with their feedback and suggestions. We specifically ask children to get their parents' permission before providing any information on line -- at our site or any other site -- and hope parents will always be involved in those decisions. Most importantly, when children do provide information through the Township of Hopewell web site, it is only used to enable us to respond to the writer, and not to create profiles of children.
Section C. Public Access to Information
In the Township of Hopewell, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by the municipal government. At the same time, there are exceptions to the publics right to access public records that serve various needs including the privacy of individuals. Exceptions are provided by both state and federal laws.
All the information collected at this site becomes public record that may be subject to inspection and copying by members of the public, unless an exemption in law exists.
Section D. Cookies
Section E. Security
The Township of Hopewell, the web site development company, and the manager of this web site have taken several steps to safeguard the integrity of its data and prevent unauthorized access to information maintained. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession.
Section F. Disclaimer
The Township of Hopewell, its agencies, officers, or employees exercise no control over the organizations, views, accuracy, availability, copyright or trademark compliance or the legality of the material contained on those servers and do not sponsor, endorse, or approve the information, content, products, materials, opinions or services contained on such external sites. The visitor proceeds to these external sites at their own risk. The Township of Hopewell and its web development company specifically disclaims any and all liability from damages which may result from the accessing of a third party site which is linked to the Township of Hopewell web site, or from reliance upon any such information.
Section G. Contact Information
You may contact the Township of Hopewell as follows:
To review your personal information, request correction of your personal information, or to offer comments about the Township of Hopewell web site, or about the information presented in this Privacy Notice, please contact:
201 Washington Crossing - Pennington Road, Titusville, NJ 08560
PHONE: (609) 737-0605 COMMENT FORM