Jersey Central Power & Light (JCP&L) Resources
24/7 Power Center & MyTown Municipal Web Pages
Outage Communication Tools Feature Local Information for Customers
Our 24/7 Power Center online outage map, available on the JCP&L Website, displays individual outage locations with best-available estimated restoration time, the possible cause of the service disruption and crew status.
During major storm events or other emergencies, the outage map features a prominent alert with links to outage-related news, safety tips and additional information such as water and ice distribution locations.
In addition, MyTown connects customers, local officials and media to dedicated web pages for each municipality served by JCP&L. The pages provide a summary of current outages, a snapshot of each community's electric infrastructure and links to other important information.
This web-based information complements JCP&L's industry-leading portfolio of communication tools that are designed to help customers access the important information they need during a power outage. Introduced in 2013, the tools include text and email alert notifications, interactive text messaging, personal outage information in customer online accounts, a mobile website and a smartphone app.
Produced by FirstEnergy's Communications Department - September 2015
Communication Tools for Utility Customers
Power in the Palm of Your Hand
Communication tools from Jersey Central Power and Light (JCP&L) provide customers with simple and convenient ways to get the most current information related to their electric service, using the channel they prefer.
Alerts offer important notifications related to power outages or bills.
Customers can sign up to receive automated emails or text messages to stay informed on topics including:
- Billing reminders, including new bill available, payment due, payment posted or no payment received
- Notifications of expected power interruptions for scheduled service reliability work
- Reminders of scheduled meter reading date
- Restoration updates in the event of an extended power outage
- Severe weather alerts in advance of storms
Using a series of short codes, customers can send text messages to 544487 (LIGHTS) to report a power outage, request a status update on a reported outage, or make billing inquiries from a mobile phone. This customer-initiated tool utilizes the existing text message service on a mobile device.
Short codes and frequently asked questions are available on the FirstEnergy Website.
Mobile website and smartphone app offer on-the-go access to account services.
With our mobile-optimized website and smartphone app, customers can easily manage their electric accounts on the go. Features include:
- Access to our full website
- A click-to-call feature to reach our contact center
- Easy outage reporting and access to the mobile-optimized 24/7 Power Center outage maps
- Secure management of a customer's electric account
24/7 Power Center provides the most current outage information.
Our 24/7 Power Center Outage Maps now display individual outage locations with best-available estimated restoration times, the possible cause of the service disruption and crew status.
In addition, customers can receive a status update on a reported outage by logging into their accounts on the full or mobile website. Information about other outage activity in the customer's area also will be displayed.
Connect With JCP&L on Social Media
Produced by FirstEnergy's Communications Department. Visit our Communication Tools Page for more information and to enroll in alerts or text messaging.